Terms & Conditions

Frequently Asked Questions (FAQ)
We’ve compiled a list of the most common questions our customers ask. If you don’t find the answer you’re looking for, please contact our customer service team for further assistance.
Order & Payment
Q: How do I place an order?
A: Simply browse our website, select the items you’d like to purchase, add them to your cart, and proceed to checkout. You’ll need to provide your shipping address, payment details, and confirm your order. Once submitted, you’ll receive an order confirmation email.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. For international orders, additional payment options may be available depending on your location.
Q: Can I cancel or modify my order after placing it?
A: Orders can be canceled or modified within 2 hours of placement, provided they haven’t been processed for shipping. Contact our customer service immediately with your order number to request changes. Once processing begins, cancellations or modifications may not be possible.
Q: Why was my payment declined?
A: Common reasons include insufficient funds, an expired card, incorrect billing information, or a block by your bank for international transactions. Check your card details and contact your bank if the issue persists.
Sizing & Products
Q: How do I find the right size?
A: Refer to our Size Guide on each product page, which includes measurements (bust, waist, length) for standard sizes. Sizing may vary by brand or style, so we recommend comparing the measurements to a similar item you already own.
Q: Are your products true to size?
A: Most of our products run true to standard international sizing, but we note any exceptions (e.g., "runs small" or "oversized") in the product description. Always check the Size Guide for specific details.
Q: Do you restock out-of-stock items?
A: We try to restock popular items, but availability depends on supplier inventory. You can sign up for "Back in Stock" alerts on the product page to be notified when an item is available again.
Q: What materials are your clothes made of?
A: Material details (e.g., cotton, polyester, linen) are listed in the "Product Details" section of each item’s page. If you need more information, contact our team.
Shipping
Q: How long will it take to receive my order?
A: Order processing takes 1–3 business days. Shipping times vary by destination:
Domestic (within the country): 3–7 business days
International: 10–20 business days (may be delayed by customs)
Use our Shipping Calculator at checkout for a more precise estimate.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your package’s progress via the courier’s website.
Q: Do you ship to my country?
A: We ship to most countries worldwide. Enter your shipping address at checkout to see if delivery is available. For restricted regions, contact us for alternative options.
Q: How much does shipping cost?
A: Shipping costs depend on your location, order weight, and chosen courier. Costs are calculated automatically at checkout. We offer free shipping on orders over 

100(domestic)and
200 (international).
Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes, most items can be returned or exchanged within 30 days of delivery, provided they are unworn, unwashed, and have original tags. See our full Return & Exchange Policy for details.
Q: How do I start a return?
A: Contact customer service with your order number and reason for return to request a Return Authorization (RA) number. Follow the instructions in our policy to ship the item back.
Q: Who pays for return shipping?
A: You are responsible for return shipping costs unless the item is defective or we shipped the wrong product. In such cases, we’ll provide a prepaid return label.
Q: How long does it take to get a refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your return. Funds will be credited to your original payment method; bank processing may take an additional 3–5 days.
Other Questions
Q: How can I contact customer service?
A: You can reach us via email at suppor  pauses-sniffy.2m@icloud.com, phone at +1 7604153911Monday–Friday, 9 AM–5 PM EST), or live chat on our website.
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive discounts, early access to sales, and promo codes. Follow us on social media for flash sales and giveaways.
Q: Are my personal and payment details secure?
A: Absolutely. We use industry-standard encryption (SSL) to protect your information, and we never share your data with third parties without your consent.