Shipping Policy

Shipping Policy
Thank you for choosing our clothing store. To ensure a smooth and satisfactory shopping experience for you, we have formulated the following shipping policy. Please read it carefully before placing an order.
Shipping Destinations
We currently offer shipping services to most countries and regions around the world. However, due to factors such as local customs regulations and logistics restrictions, there may be a small number of remote areas that cannot be delivered. You can check whether your location is within our shipping range during the checkout process. If you have any questions, please feel free to contact our customer service team.
Shipping Costs
The shipping cost is calculated based on the weight, volume of the goods, and the destination. During the checkout process, after you fill in the delivery address, the system will automatically calculate the specific shipping cost for you. We will also launch shipping fee preferential activities from time to time, such as free shipping for orders over a certain amount. Please pay attention to our official website announcements for details.
Delivery Time
Order Processing Time: After you place an order successfully, we will process your order within 1-3 working days (excluding weekends and holidays). This includes verifying the order information, preparing the goods, and arranging for shipment.
Transit Time: The transit time varies depending on the destination and the shipping method chosen. Generally, for major cities in neighboring countries, the transit time is about 5-10 working days; for countries and regions farther away, it may take 10-20 working days. Please note that factors such as customs inspection and force majeure (such as natural disasters, transportation disruptions, etc.) may cause delays in delivery. We will do our best to track the logistics information and inform you of any abnormal situations in a timely manner.
Order Processing
We will review your order information within 24 hours after receiving your order. If there is any problem with the order information (such as incomplete address, incorrect contact information, etc.), our customer service will contact you as soon as possible to confirm and modify it. If we cannot get in touch with you within 3 working days, we will have to cancel the order and refund the payment.
If the product you ordered is out of stock, we will also notify you in time and provide you with options such as waiting for restock, changing to other products, or canceling the order for a refund.
Shipping Methods
We cooperate with well-known international logistics companies (such as DHL, FedEx, UPS, etc.) to provide you with reliable shipping services. You can choose the appropriate shipping method according to your needs and budget during the checkout process. Different shipping methods may have differences in delivery time and cost.
Tracking and Insurance
Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and the link to track the logistics information. You can use the tracking number to check the real-time status of your package on the official website of the logistics company. In addition, we provide optional shipping insurance. If you purchase the insurance, in case of loss, damage or delay of the package, you can get corresponding compensation according to the terms of the insurance.
Address Changes
If you need to change the delivery address after placing the order, please contact our customer service team as soon as possible. If the package has not been shipped, we can help you modify the address free of charge. However, if the package has already been shipped, changing the address may incur additional fees, and it depends on the policies of the logistics company. We cannot guarantee that the address change will be successful in this case.
Customs Duties and Taxes
Please note that international shipments may be subject to customs duties, taxes, and other charges imposed by the destination country or region. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. The specific amount of duties and taxes depends on the customs regulations and the value of the goods in the destination country. You can consult the local customs department for more information.
FAQ
Q: What should I do if I haven't received my package within the estimated delivery time?
A: First, please check the logistics tracking information to see the latest status of the package. If there is any abnormality or the package is stuck, please contact our customer service team, and we will assist you in communicating with the logistics company to solve the problem.
Q: Can I refuse to receive the package?
A: If you refuse to receive the package without reason, you will be responsible for the round-trip shipping costs and any other related fees. In addition, the refund will be processed after we receive the returned package and confirm that the product is in good condition.
If you have any other questions about our shipping policy, please do not hesitate to contact our customer service team via email or phone. We will be happy to assist you.